Refund & Return Policy

At SULTAN ORGANICS, customer satisfaction is important to us. We want you to receive your order in good condition and have a positive shopping experience.

Damaged or Incorrect Products

If you receive a damaged, defective, leaking, or incorrect product, please contact us as soon as possible after delivery.

Please share your order details and clear photographs or videos of the issue so our team can review your request.

Return Requests

For food safety and hygiene reasons, we generally do not accept returns of opened food products unless the item is damaged, defective, incorrect, or a return is otherwise required by applicable law.

Unopened products may be considered for return on a case-by-case basis, subject to product condition and applicable requirements.

Refunds

If your refund request is approved, we will explain the refund method and expected processing time.

For Cash on Delivery orders, we may request your bank account or other necessary payment details to arrange an approved refund.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. Cancellation may not be possible once the order has been dispatched.

How to Contact Us

To report an issue or request a return or refund, contact us with your order details:

Phone / WhatsApp: 03037077748

Our team will review your request and guide you through the next steps.

SULTAN ORGANICS — Goodness from Nature for a Healthier You.

Thank you for shopping with SULTAN ORGANICS.